Q: Are you a real factory?
A: We are a direct manufacturer with nearly 10 years of custom processing and export experience, located in Taishan District, Tai 'an City, Shandong Province. Feel free to visit our factory.
Q: How long will the offer take?
A: After receiving the details (your 2D/3D drawings), we will give you a quote within 8 hours. If for some reason the quotation is delayed, we will inform you.
Q: Will my drawings and products be kept secret after you get them?
A: We can sign a confidentiality agreement on your project.
Q: How do you guarantee quality?
A: There are always pre-production samples before mass production; In the production, after the completion of each process, the quality control department should conduct 100% testing, and the next process can be shipped after the test is passed.
Q: What is the minimum order quantity?
A: Usually 10 pieces, but a small amount is acceptable according to the specific project.
Q: What are the specifications and models of your products?
A: We offer a wide range of specifications and models. Please refer to the product catalog or contact us for details.
Q: Does the product meet international standards?
A: Yes, our products comply with ISO, CE, RoHS and other international standards, and provide relevant certification documents.
Q: Can I customize the product?
A: We support customized service, we can adjust the product specifications, packaging and so on according to your needs, please provide the specific requirements so that we can quote.
Q: Do your prices include taxes and shipping charges?
A: Our prices are usually quoted on a FOB basis, excluding taxes and freight charges. If you need a CIF or DDP quote, please inform us of the destination so that we can calculate.
Q: What payment methods are accepted?
A: We accept T/T (wire transfer), L/C (Letter of credit), PayPal, Western Union and other payment methods.
Q: Is there a minimum Order quantity (MOQ)?
A: Yes, we have a minimum order quantity which varies by product. Please contact us for details.
Q: What is the delivery time?
A: The lead time depends on the type of product and the quantity of the order. It is usually 15-30 days. Please consult our sales team for specific time.
Q: What logistics methods do you use?
A: We provide sea, air, express (such as DHL, FedEx) and other logistics methods, you can choose according to your needs.
Q: Can I provide logistics tracking information?
A: Yes, we will provide the tracking number. You can track the status of the goods in real time through our system or the official website of the logistics company.
Q: How to ensure product quality?
A: We implement a strict quality control process, from raw materials to finished products are inspected by personnel, and provide quality inspection reports.
Q: What if I receive a damaged or substandard product?
A: If you receive a damaged or non-conforming product, please contact us promptly with a photo and a detailed description, and we will arrange a replacement or refund as soon as possible.
Q: Is warranty service available?
A: Yes, we provide 1-2 year warranty service. Please refer to the warranty agreement for specific terms.
Q: Can you provide samples?
A: Yes, we provide sample service, but the sample cost and freight should be borne by the customer. Sample costs can be deducted in subsequent orders.
Q: How do I place an order?
A: You can order by mail, phone or online. After confirming the order, we will send the official contract and invoice.
Q: Can I modify the order after confirmation?
A: You can modify the order before the production starts. Modifications may incur additional costs after production begins.
Q: Can I be your agent?
A: We welcome the cooperation of agents. Please contact our sales team for specific agency policies and conditions.
Q: Do you have the exclusive agency?
A: We offer exclusive agency according to regional and market conditions. Specific terms are subject to negotiation.
Q: Does the cooperation require a contract?
A: Yes, in order to protect the rights and interests of both parties, we will sign a formal cooperation agreement or agency contract.
Q: Does your company have a factory?
A: Yes, we have our own factory, equipped with advanced production equipment and professional technical team.
Q: Do you support OEM/ODM services?
A: We support OEM/ODM services and can customize product design and packaging according to your needs.
Q: How do I contact your customer service?
A: You can contact us by phone, email or online, and our customer service team will provide professional support for you.